Victory's training time
In the current market environment, the quality of products and services is important, but the quality of after-sales service cannot be ignored. After-sales service is not only the key to improving customer satisfaction, but also an important part of shaping brand image and enhancing customer loyalty.
In order to ensure that the after-sales team can provide customers with high-quality services efficiently and professionally, Victory attaches great importance to the training of after-sales service personnel. After-sales service personnel must first establish a correct service concept. Helping employees understand the principle of "customer first" can enhance their service awareness, enable them to solve customers' practical problems from the perspective of customers, and take the initiative to pay attention to customer needs and provide a service experience that exceeds expectations.
After receiving the product, if the customer finds that the product does not conform to the order, there are quality problems or any other reasonable reasons for return, he can contact our sales representative to apply for return within 7 working days after receiving the product.
Victory will negotiate a solution according to the specific situation, the main solution includes: refund of the payment, replacement of similar products or provide other suitable solutions.Victory provides customers with online technical support channels, customers can communicate and consult with our technical engineers through the official website or online customer service platform.Victory will reply and provide solutions as soon as possible.
